With reference to the editorial it's easy to look away (Our Take, February 25), services have deteriorated in spite of competition among private airlines. Whether it is differently-abled or others, the services offered by the airliners are not up to the mark. The only thing private carriers are interested in is promoting and selling merchandise. Of course, it is another matter that government and civil society continue to remain indifferent to the needs of the disabled.
(This letter published in Hindustan Times on February 28, 2012)